Refund & Cancellation Policy

This Refund & Cancellation Policy explains the circumstances under which refunds may be issued for subscriptions and services purchased through QuickReceipt.net (“QuickReceipt”, “we”, “our”, or “us”).

By purchasing a subscription or using our services, you agree to this Refund & Cancellation Policy.

1. Company Information

Averlyon LTD
30 Stamford Street
London, SE1 9LQ
United Kingdom

Email: contact@quickreceipt.net

Website: www.quickreceipt.net

2. Nature of the Service

QuickReceipt is a cloud-based Software-as-a-Service (SaaS) platform that provides:

Receipt scanning and digitization
OCR data extraction
Expense management
Document storage
Reporting and analytics
API integrations
Business workflow automation

As QuickReceipt is a digital subscription service, no physical goods are shipped.

3. Free Trial and Evaluation

Where available, users are encouraged to use any free trial, demo account, or free plan before purchasing a paid subscription.

The purpose of the trial period is to allow customers to evaluate whether the Service meets their requirements before committing to a paid subscription.

4. Refund Eligibility

First-Time Subscription Purchases

If you are purchasing a QuickReceipt subscription for the first time, you may request a refund within fourteen (14) calendar days of the initial payment date.

To qualify for a refund:

The request must be submitted within 14 days of the initial purchase.
The account must not have exceeded 20% of the monthly receipt processing limit included in the subscribed plan.
The account must not have engaged in excessive data exports, API usage, or bulk processing activities.
The request must be submitted from the email address associated with the account.

Approved refunds will generally be processed to the original payment method.

5. Non-Refundable Situations

Refunds will generally not be provided in the following circumstances:

Subscription renewals
Annual or monthly plans after the refund period has expired
Partial use of a subscription period
Failure to cancel before renewal
Change of mind after substantial use of the Service
Unused features within a subscription plan
Customer-side internet, hardware, or software issues
Suspension or termination due to violations of our Terms and Conditions
Requests submitted more than 14 days after the initial purchase

As a digital SaaS platform, subscription fees are generally considered earned once access to the Service has been provided.

6. Subscription Cancellation

You may cancel your subscription at any time through your account settings or by contacting our support team.

When a subscription is cancelled:

No future renewal charges will occur.
Your subscription will remain active until the end of the current billing period.
Access to paid features will end upon expiration of the current billing cycle.
No prorated refunds will be issued for unused portions of the subscription period.

7. Automatic Renewals

Unless cancelled before the renewal date, subscriptions automatically renew for the same billing period originally selected.

By subscribing, you authorize us to charge the applicable subscription fee using your selected payment method on each renewal date.

You are responsible for managing your subscription and cancelling before renewal if you do not wish to continue the Service.

8. Enterprise and Custom Plans

Custom Enterprise plans, white-label deployments, implementation services, onboarding services, consulting services, and custom development work are generally non-refundable.

Refund terms for Enterprise customers may be governed by a separate written agreement, quotation, or service contract.

Where a separate agreement exists, that agreement shall take precedence over this Policy.

9. Duplicate Charges and Billing Errors

If you believe you have been charged incorrectly, please contact us immediately.

Examples include:

Duplicate payments
Billing system errors
Failed transactions that resulted in multiple charges
Unauthorized charges

Verified billing errors will be corrected promptly and any eligible refund will be processed.

10. Chargebacks

Before initiating a chargeback with your bank or payment provider, we encourage you to contact our support team.

In many cases, billing issues can be resolved more quickly through direct communication.

Accounts associated with fraudulent or abusive chargeback activity may be suspended pending investigation.

11. Refund Processing Times

Approved refunds are typically processed within 5–10 business days.

Actual processing times may vary depending on:

Your payment provider
Your bank
Credit card processing networks
International payment systems

Refunds will generally be issued using the original payment method used for the purchase.

12. Consumer Rights

Nothing in this Refund & Cancellation Policy limits any statutory rights that may apply under:

United Kingdom consumer protection laws
European Union consumer protection laws
Applicable United States consumer protection laws
Japanese consumer protection regulations

Where local law grants consumers additional rights, those rights will apply.

13. Changes to this Policy

We may update this Refund & Cancellation Policy from time to time.

Any changes will be posted on this page with a revised effective date.

Continued use of the Service following publication of changes constitutes acceptance of the updated Policy.

14. Contact Us

For refund requests, billing questions, or cancellation assistance, please contact: